AIMS AND OBJECTIVES/PHILOSOPHY OF THE HOME:
Our aim is to offer residents the opportunity to enhance their quality of life by providing a safe, manageable and comfortable environment. In addition, support and stimulation are given to help them maximise their potential. This includes their physical, intellectual, emotional and social capacity.

In order to achieve our aim we would recognise the following basic values which contribute to the quality of life for our residents.

Privacy
The right of every individual to be left alone or undisturbed and free from intrusion or public attention into their affairs.

Diginity
The right of every individual to be recognised for their intrinsic value as a person, regardless of their circumstances. To have their uniqueness and personal needs treated with respect.

Independence
The right of every individual to act and think without reference to another person, even when this may incur a degree of calculated risk.

Choice
The right of every individual to select independently from a range of options.

Rights
The right of every individual to the entitlements associated with citizenship.

Fulfilment
The right of every individual to achieve personal aspirations and abilities in all aspects of daily life.

ACCOMMODATION AND SERVICE PROVISION
Rosedene is registered for 67 beds in single and double rooms. All rooms have wash hand basins and are fully furnished. Some rooms have en-suite facilities. There are 4 lounges, a dining room and large activities room. Wheelchair access to bedrooms and lifts, of which there are two.

Qualified registered first and second level nurses are on duty 24 hours a day. Care Assistants, cooks, hairdresser, gardener, maintenance person, activities organiser and housekeeper are also employed. Care Assistants have in-house training and further training to NVQ standard.

Rosedene has a visiting  medical  officer who  holds a surgery every Tuesday. If he is off duty one of his associates will provide cover. This affords us 24 hours continuity of medical cover. We have an excellent relationship with our pharmacist who dispenses and delivers all of our drugs. Our dentists and chiropodists will visit the home whenever necessary. All procedures such as injections, dressings, suturing and Domiciliary X-rays are performed on the premises.

Rosedene caters for many groups with ethnic and spiritual requirements and also terminal and hospice care, liaising with local hospitals for treatments. We have links with Black community centres, Asian community centres, churches and chapels of all denominations and local Brownies and Guides.

We also have health and social links with the pathfinder Mental Health Team, the Jubilee unit at Springfield Hospital, The Maudsley Hospital and Bethlem Royal Hospital.

Clients will not be expected to change doctors for the convenience of the Nursing Home. However, it must be recognised that the doctors work within a geographical area and a move into Nursing Home Care may necessitate a change of doctors for a Client. Where this occurs the Client will be encouraged to select a new local doctor.

Care is afforded to Clients who are Adult or Elderly frail or with a diagnosis of Mental Health illness - to include:

Rosedene has a very clear and concise care plan system which covers several aspects of care. This is compiled during the first two weeks of assessments and updated every six months (or more frequently if there is any dramatic change in the Resident).

We have a well structured day centre. Residents may participate in Mental and Physical stimulation e.g. Board games, Bingo, Dominoes, Sewing, Collage, Painting, Pottery, Cookery and Reminiscence therapy. Periodic Concerts are arranged when groups or individual performers visit to entertain the Residents with singing and music.

All meals are home cooked and a menu is available on request. Personal likes and dislikes are always taken into account.

Personal items of laundry can be washed in-house but it is preferred if relatives make alternative arrangements if possible. No responsibility is taken by Rosedene for any damage incurred during washing of Clients personal clothing.

Residents are permitted to bring small items of furniture and belongings with them. These will be covered by normal household insurance, but as regards to jewellery or more valuable items, a separate policy must be taken out.

It is a Policy of Rosedene not to keep pets in the home for reasons of hygiene, but under exceptional circumstances this rule may be relaxed.

Complaints Procedure
Rosedene are advised by law to advise you on the procedure to be adpoted should you have any complaints regarding the Management and Care of Rosedene Nursing Home.

Step One - Please direct your complaint to the Matron Ms P Barber who will treat your complaint sympathetically and in absolute confidence.

Step Two - If you are dissatisfied with the result of your complaint to the Matron, please make an appointment to see the Care Manager (Mr T Lewis) who will do all he can to resolve your grievances without further ado.

Step Three - If after talking to the Matron and the Manager you still  feel  dissatisfied,  please  contact  the  Nursing  Home Registration and Inspection Officer at Merton, Sutton and Wandsworth Health Authority, The Wilson Hospital, Cranmer Terrace, Mitcham, Surrey.

Step Four: If you feel there have been faults and failures in the way the Health Authority have exercised their obligations, you can write to the Commission for Local Administration (OMBUDSMAN) at the address below.

Mr David Yardley, 21 Queen Ann's Gate, LONDON, SWIH 9BU